Refund policy

Refunds & Returns Policy (ACL Compliant – Australia)

We want you to be confident when purchasing from us. This Refunds & Returns Policy is written in accordance with your rights under the Australian Consumer Law (ACL).

1. Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure, and

  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to:

  • Have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not major.

Nothing in this policy limits the rights and remedies available to you under the ACL.

2. Change of Mind

Under the ACL, businesses are not required to provide a refund or replacement for change-of-mind purchases.

Because our products are consumable dietary supplements, for safety and hygiene reasons we cannot accept returns or offer refunds if you change your mind after purchase, including if the product is unopened.

Please choose carefully and contact us if you have any questions before ordering.

3. Damaged, Faulty, or Incorrect Items

If your order arrives:

  • Damaged,

  • Faulty, or

  • Incorrect,

you may be entitled to a repair, replacement, or refund depending on the circumstances and severity of the issue.

How to lodge a claim

Please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage, fault, or incorrect product

We will review the information and determine the appropriate remedy in line with the ACL.

Remedies may include:

  • Replacement of the product

  • Refund to your original payment method

  • Return shipping at no cost to you

4. Allergic Reactions, Personal Preferences & Results

A product is not considered faulty or unsafe under the ACL simply because:

  • You experience an allergic reaction,

  • You do not like the taste, or

  • The product does not produce your desired results.

Consumers are responsible for checking ingredient lists and seeking medical advice if unsure. For these reasons, refunds and returns cannot be offered for these situations unless the product fails to meet a consumer guarantee (e.g., is not supplied as described).

5. Return Process (Where Applicable)

If a return is approved:

  1. We will provide return instructions and a Return Authorisation (RA) number.

  2. Items must be returned in suitable packaging to prevent damage.

  3. Once we receive and assess the returned item, we will process your refund, repair, or replacement as required.

Unauthorized returns cannot be accepted.

6. Shipping Costs

  • For faulty, damaged, or incorrectly supplied items: we cover all return and replacement shipping costs.

  • For any discretionary return approved by us (not required under the ACL): return shipping costs may be deducted from the refund amount.

7. Contact Us

To make a claim or ask a question, please contact our support team:

Email: hello@menomize.com
Phone: (08) 8332 2271
Business Name: Menomize
ABN: MENOMIZE ABN
Business Hours: M-F | 9am – 4pm